Nextiva also offers platforms for sales, service, and remote workforce management. The phone service is highly reliable and efficient and you get useful features beyond voice calling on every plan. Nextiva offers VoIP phone service plans suitable for businesses and call centers ranging from small to large.
NEXTIVA SUPPORT PHONE FULL
Many of the help articles provide full walk-throughs rather than a cursory answer, too. We were happy to find that this includes a ‘Troubleshooting’ section, rather than simply answering basic questions about the setup and features. In addition, Nextiva has a useful online knowledgebase specifically for the vFax product. The support team is available from 5 AM to 6 PM Monday to Friday (Pacific Time). Nextiva offers support for vFax by phone, email, and live chat. It’s up to users to manage their passwords before starting to use the platform to eliminate this security flaw.
NEXTIVA SUPPORT PHONE PASSWORD
The platform doesn’t support two-factor authentication, and when we signed up for an account the password was sent to our email in plain text. However, there’s a huge hole in Nextiva’s security on the account side of things. Nextiva vFax takes security around sending and receiving faxes seriously, using 256-bit AES encryption for all files in transit. A two-page Word document went through, with a cover sheet, in about three minutes from when we hit send. Aside from having to click through several steps, the process went smoothly and quickly. We sent a fax from vFax to another online fax line to test out its performance. Sending a fax with Nextiva vFax is a five step process.
It also seems silly to separate the preview, send button, and sending status into three pages. Considering that the interface otherwise feels like writing an email, this separation makes the platform a lot clunkier to use.
Sending a fax is a five step process, in which entering your recipient’s information and adding attachments are separated into two different pages. That said, there is one major issue with Nextiva vFax’s design. While appearance isn’t everything, we found that the platform is extremely well organized and this makes using it a much nicer experience. The online interface for Nextiva vFax is refreshingly modern, especially compared to the many antiquated interfaces that we’ve seen from competitors. These options make it simple to keep the information that goes into your cover page up to date and to adjust your notifications as needed.
The settings menu is cleanly divided into tabs for ‘Profile,’ ‘Notifications,’ and ‘Permissions,’ among other categories. We found that Nextiva vFax makes adjusting your settings significantly easier than some other online fax providers. You can port an existing number, but it’s worth noting that Nextiva only offers local and not toll-free numbers when creating a new fax line. Settings options for Nextiva vFax (Image credit: Nextiva vFax) SetupĪs soon as you create an account with Nextiva, you’ll be prompted to choose a fax number.
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